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How can I send media to a client?

J
Written by Joanna

1. Open a new or existing Conversation

2. Click on the '+' button next to the client chat field

3. Select an item from the menu

4. Upload your chosen attachment or take a photo/video* and click 'Send to client'

* The take a photo or video feature is supported on iOS and Android Mobiles and Tablets only.

If your client is using WhatsApp or Facebook:

  • You will both be able to send and receive photos, videos, .pdfs and audio messages

If your client is using SMS:

  • They can only receive media from you, they can not reply with media since this is not supported by SMS

  • The SMS has a link to the media, this expires after 7 days, but the media remains visible for the clinic

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