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How can I change my or a teammate's password?

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Written by Joanna

If the user has not logged in

  1. If they log in with an Email address, they can request a password change by going to the 'Forgot password' link on the login screen

  2. If they log in with a username, they will need to request a clinic system admin resets their password for them and manually gives them the new password

If the user is already logged in

  1. They can click their profile image (or coloured circle with their initials if no image is present) in the top right hand corner of the screen

  2. Click 'My profile'

  3. Then make any changes on this screen and click 'Update password'

Resetting passwords on team mates' behalf

System admins can do this

  1. Go to 'Clinic settings' in the main navigation

  2. Click 'Manage' next to the clinic the user is registered at

  3. Go to 'Team members'

  4. Click 'Manage' next to the user

  5. Click 'Manage user'

  6. Then make any changes on this screen and click 'Update password'

  7. You can also choose to search for the user by clicking the 'Users' menu item at the top of the screen and following the steps above

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