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How do I manage notifications?

Managing your Digital Practice notifications.

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Written by Joanna

Is your clinical team getting too many notifications from us or not getting enough of the right ones?

Each user can choose their own notification preferences by clicking on their profile icon top right of the screen (this might be their initials e.g. CM or a photo), then selecting 'Notifications'.

On this page you can choose your preferred delivery method(s) and granularly control which actions in DP will send you a notification.

Delivery channels

There are several methods available to choose from.

  • Web

    • Will appear in the top-right hand corner of your screen when you have DP open in a browser tab

  • Web-push

    • These will appear in your device's notification tray even if your browser is closed. These can be particularly useful on mobile devices. See the advanced section at the bottom of the page.

  • Email

    • Send via email

  • WhatsApp

    • A message will be sent via WhatsApp to the phone number entered, with a link back to the relevant conversation in DP. Ensure you enter the number with the full country code and plus sign, e.g. +441234567891

  • Provet

    • DP can trigger a reduced set of notifications to create Provet 'Tasks' in Provet Cloud. Please contact support@digitalpractice.vet if you are interested in getting this set up!

Notifications available

  • You have been removed as the owner of a conversation

  • You have been made the owner of a conversation

  • You have been assigned to a conversation

  • You have been mentioned in a comment

  • One of your groups has been mentioned in a comment

  • A payment has been completed on your conversation

  • A payment sync has failed on your conversation

  • A payment has been authorised on your conversation

  • Your conversation has been resolved

  • Your conversation status has been updated

  • A reply that has been sent from the client

  • A message has been sent in the team chat

  • A new conversation has been created

  • A template has been approved

  • A template has been rejected

  • A template is in appeal

  • You have been mentioned in a comment on a product request

  • One of your groups has been mentioned in a comment on a product request

  • Owner updated on a product request

  • Assignee updated on a product request

  • Form submitted

  • Payment link expired

Advanced: Setting up web-push notifications.

Please contact support@digitalpractice.vet if you have trouble setting these up as they can be tricky on different devices! NOTE: currently only supported on MacOS, Windows and Android (not currently supported by iOS or iPadOS).

As mentioned above, once you have logged in to Digital Practice once, these notifications will appear in your device's notification tray even if your browser is closed.

  • There may be further configuration required within the settings menu in your browser and in your device settings.

  • On many devices, these notifications can be hidden behind your clock or notification bar and are rolled up into batches.

The steps below relate to iPhone and iPad, other devices will be similar.

  1. Check your notification preferences in Digital Practice to see you have ‘Receive notifications via web-push’ turned on, and choose which individual ones you want in the ‘Web Push’ column in the table. Read about this above.

  2. Log out of Digital Practice

  3. Go to the Settings app → Safari → clear history and website data → go back to the homescreen

  4. Open Digital Practice in Safari

  5. Click on the Share button

  6. Click on the Add to home screen option

  7. Save the app shortcut on your device homescreen

  8. Open the app shortcut from the home screen

  9. Make sure you choose to subscribe to web push notifications on the message that appears

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