Digital Practice

Clinics can send and receive messages by two-way SMS. Where applicable, SMS is automatically default used as a fall-back channel if a client hasn’t got a WhatsApp account. Clients cannot <i>send</i> media in via SMS, but they can still receive media from a clinic since Digital Practice converts them into links.

SMS are sent to clients in the same way as other messages - click <a href="https://intercom.help/digital-practice/en/articles/11625171-how-do-i-start-a-conversation-with-a-client" rel="nofollow noopener noreferrer" target="_blank">here</a>

How do I send & receive client messages via SMS?

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