When referencing ‘Automated messages’ in reporting unless otherwise stated/separated. Automated messages can be any of the following message types:
Reminders & messages triggered and sent through automation including:
Payment, appointment, healthcare plan, Pre/post op, Medicine and Monitoring Reminder, vaccination, product follow up & external reminders
Manage preferences responses
Snooze responses
Templates triggered from product requests
Templates triggered from forms
Payment paid
Payment pre-auth
Payment refunded
Notifications