Reminder reports are available to Digital Practice clinic system admins
Reminders reports are available in the Digital Practice admin area → Analytics.
Reminders engagement overview
Reminders engagement overview - This is a summary report detailed for each reminder type the number and % of engagement with a reminders message. Engagement is where a client has clicked a quick reply or link button.
Export example:
Practice Name | Appointment Reminders Sent | Appointment Reminder Engagement | Appointment Reminder Engagement % | Payment Reminders Sent | Payment Reminder Engagement | Payment Reminder Engagement % | Healthcare plan reminders sent | Healthcare plan reminders engagement | Healthcare plan reminders engagement % |
A vet clinic | 100 | 50 | 50% | 100 | 25 | 25% | 100 | 25 | 25% |
Reminders interaction
Reminders interaction - This report details the number of clicks and click percentage by each button within a reminder message. Clicks are where a client has clicked a quick reply or link button.
Export example:
Practice name | Reminder Type | Button Text | Clicks | Click Rate % |
A vet clinic | Payment Reminders | Pay Now | 100 | 60 |
A vet clinic | Appointment Reminders | Cancel | 20 | 5 |
A vet clinic | Healthcare plan Reminders | HCP signup | 10 | 6 |
Reminders message log
Reminders message log - This report details every reminder message sent to clients, along with its full details and status for each.
Note: The date range filter on the Reminders message log page is in UTC.
Export example:
Date Sent | Time Sent (local time) | Local Timezone | Clinic Name | Client Name | Client ID | Client Mobile | Message Content | Message channel | Fallback To SMS | Reminder Type | Reminder Name | Message Status |
2024-08-22 | 10:43:22 | Europe/London | A vet clinic | Katie Client | 50 | 44739899xxxx | Hi Katie, this is a reminder for your appointment at A Vet Clinic. We're looking forward to seeing Bertie at 15:45 on 3/6/24. If you need to change your appointment please click one of the buttons below. Many Thanks | FALSE | Appointment Reminder | Appointment reminder - 2 days before | Read |