Appointment reminders are designed to reduce the number of no-shows for appointments in clinic. Providing your clients with the details of the upcoming appointment in advance to ensure they attend or contact the clinic if they are unable to make it. Reducing no-shows and wasted vet/nurse appointment time in clinic.
Appointment reminders can be turned on for your clinic. Please contact support@digitalpractice.vet, who can action this for you.
Appointment reminders:
Can be sent to clients before an appointment. The clinic can specify how many days before an appointment they wish these to be sent.
Can be sent to clients for specified appointment types or diaries/clipboards (We can specify which appointment types to include, or if a smaller list, we can specify which to exclude)
Group and merge multiple pets with an appointment due on the same day into 1 reminder message to the client, where applicable.
Appointment reminder default message
Hi {{client}}, this is a reminder for your visit to Clinic name.
We're looking forward to seeing {{Patient}} at {{time}} on {{Date}}.
If you need to change this, then just message us back here.
Message if multiple pets are due appointment on same day:
Hi {{client}}, this is a reminder for your visit to Clinic name.
We're looking forward to seeing {{Patient}} at {{time}} and {{Patient}} at {{time}} on {{Date}}.
If you need to change this, then just message us back here.
Customisation
To set up appointment reminders, the following information is required to customise this reminder for your clinic:
The number of days before an appointment, the reminder is to be sent.
The appointment types or diaries/clipboards which should/shouldn't trigger a reminder message.
Optionally:
The reminder message text can be customised if required.
Can have quick reply buttons such as:
An ‘Amend’ quick reply button for the clinic to follow up with the client to change the appointment.
A ‘Cancel’ quick reply button for the clinic to follow up with the client to cancel an appointment.
Can have a link button such as:
URL link to direct the client to an online booker used by the clinic.
Note: A clinic can have multiple different appointment reminder message templates created and therefore can have any number of messages triggered at different frequencies or for different clipboard/appointment types.
Appointment reminders also have standard native reminders functionality. For information, see: What are the standard functionalities across digital practice native reminders?