Pre & Post op reminders are designed to help provide your clients with all the information they might need leading up to their pet's procedure/operation and important aftercare advice & guidance. Ensuring that your clients are prepared for the appointment and make caring for their pet afterwards as stress-free as possible.
Pre and post op reminders can be turned on for your clinic. Please contact support@digitalpractice.vet, who can action this for you.
Pre & post op reminders:
Can be sent to clients before and/or after a procedure/operation appointment. The clinic can specify how many days before or after an appointment they wish these to be sent.
For Post op only, an option is available to send the reminder on the same day as the appointment. This can be set to send in any 30 min window between 1-8pm.
Are sent for appointment types or clipboards/diaries specified by the clinic on setup.
Group and merge multiple pets with an appointment due on the same day who are due the same message into 1 reminder message to the client, where applicable.
Pre & post op reminder default message
Pre-op reminder
Hi {{Client}}, we're looking forward to welcoming {{Patient}} for their procedure.
Here is some information about what to do in preparation for the appointment, as well as what to expect on the day.
If you have any questions, just reply here and we'll answer as soon as possible.
Thank you Clinic name.
Post-op reminder
Hi {{Client}}, thanks for coming in with {{Patient}} for their procedure.
Here is some information and advice about aftercare, as well as what to expect post-procedure.
If you have any questions, just reply here and we'll answer as soon as possible.
Thank you Clinic name.
Customisation
To set up pre & post op reminders, the following information is required to customise this reminder for your clinic:
The number of days before and/or after an appointment the reminder is to be sent.
Or, for Post-op reminders only, the time the reminder should be sent on the same day as the appointment. This can be set to send in any 30 min window between 1-8pm.
The appointment types or clipboards/diaries which should trigger a reminder message.
This reminder can have a media attachment containing important information for your client. This can be a document, image or video. One attachment can be added and will need to be provided by the clinic.
Optionally:
The reminder message text can be customised if required.
Note: A clinic can have multiple different reminder message templates created and therefore can have any number of messages triggered at different frequencies or for different clipboard/appointment types.
Pre and post op reminders also have standard native reminders functionality. For information, see: What are the standard functionalities across digital practice native reminders?