To help speed up your client comms, we have a Media Library where you can save frequently used images, videos, and PDFs.
The Media Library appears in the main navigation, on the left of your screen.
What You Can Do
All users can:
Upload images, videos, or PDFs (bulk uploads supported, up to a maximum of 100 files at a time)
Move a file into another folder
Create folders
Move folders
System admins can additionally:
Rename files
Delete files
Rename folders
Delete folders
Click the three dots menu on a file or folder to access these additional actions.
File Specifications
Supported file types: .jpeg, .png, .mp4, .pdf, .docx
Maximum file size (per file): 50MB
Maximum file name length: 250 characters
Using Media in Conversations
Media saved in the library can be:
Sent directly within a client conversation
Selected when setting up and sending a new message template